Shipping policy

Shipping Policy
This policy applies to the Varsovia Moda store and is intended to clearly set out our rules regarding delivery. Please read the information below carefully before placing an order.

Important shipping information

  • Delivery costs: Free shipping within Poland, the United Kingdom, the United States and the Czech Republic

  • Processing time: 1–3 working days for quality control

  • Estimated delivery time: 7–10 working days after the order has been processed

Shipping details
We currently deliver within Poland, the United Kingdom, the United States and the Czech Republic. All orders are sent by registered post, which ensures safe and monitored transport.

The total delivery time from placing an order to the parcel being delivered is usually between 8 and 13 working days.

Damaged or incorrectly delivered orders
If you receive a damaged or incorrect product, we sincerely apologise for the inconvenience. Please take clear photographs of the problem and contact us as soon as possible.

To report a problem, send an email to info@varsoviamoda.com, providing:

  • Order number

  • Description of the problem

  • Photographs of the damaged or incorrectly delivered product

We will find an appropriate solution without delay.

Order cancellation

Orders may be cancelled within 30 minutes of the time of purchase.

Once processing has begun, cancellation is no longer possible.
After an order has been delivered, a return request may be submitted in accordance with this policy.

Delivery delays
During periods of increased demand (e.g. holidays), deliveries may be delayed. If your order has not arrived within 3 additional working days after the scheduled date, please contact us.

Order processing and cut-off times

  • Orders placed before 17:00 (GMT +1) from Monday to Friday are processed the same day

  • Orders placed after the cut-off time, at weekends or on public holidays are processed on the next working day

Failed delivery or incorrect address

If an order is returned because of an incomplete or incorrect address provided during checkout:

We may arrange re-delivery once the parcel has been received back at our warehouse and the correct address has been confirmed, or

Offer store credit as a gesture of goodwill, depending on the condition of the returned products.

If the returned products are not in their original condition, a reduction in value may be applied.

Contact
If you have any questions regarding our privacy rules, order processing or wish to exercise your rights, please contact us:

Contact details:
Store name: Varsovia Moda
Company name: Top Shopping B.V
Registration number: 92164609
Address: Jonge Roelensteeg 13, 1012PL Amsterdam, North Holland, the Netherlands
Telephone: tel:+31 970 10209135
Email: mailto:info@varsoviamoda.com
Opening hours: Monday – Friday, 09:00 – 17:00 (GMT +01:00)
Contact page: Contact form