Refund policy

Returns Policy

You have the right to return goods within 30 days of receiving the parcel.

To qualify for a return, the product must be in the same condition as it was delivered – unused and in its original packaging.

To start the return procedure, you must first contact us at: info@varsoviamoda.com and send:

- Order number
- The product(s) you wish to return
- Reason for return
- Clear photographs of the product
- Your full name and delivery address

After verifying your request, our customer service department will provide the correct return address together with further instructions.

Returns sent without prior contact or to an address other than the one provided by us will not be accepted and will not entitle you to a refund.

If you have any questions regarding returns, please contact us: info@varsoviamoda.com

Damage and complaints

Please inspect your parcel carefully immediately upon receipt. If you receive a product that is defective, damaged or does not match your order, please contact us within 48 hours of delivery.

So that we can process your request, please send a short description of the problem together with clear photographs of the product. After verifying your request, we will assess the situation and propose an appropriate solution in accordance with the store’s applicable policy.

Exceptions – non-returnable products

We do not accept returns of made-to-order or personalised products. If you have any questions regarding a specific product, please contact us before making a purchase.

Exchange

The simplest way to exchange a product is to return it and place a new order once the return has been approved.

Refunds

Once we have received and inspected the returned goods, we will inform you whether the return has been accepted. If it is accepted, the funds will be automatically refunded to the original payment method within 10 business days. Please note that it may take a few additional days for your bank or card operator to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us: info@varsoviamoda.com

Return shipping costs

The customer is responsible for the cost of return shipping. We do not provide prepaid return labels. Shipping costs are non-refundable.

Contact details:
Store name: Varsovia Moda
Company name: Top Shopping B.V
Registration number: 92164609
Address: Jonge Roelensteeg 13, 1012PL Amsterdam, North Holland, Netherlands
Telephone: tel:+31 970 10209135
Email: mailto:info@varsoviamoda.com
Opening hours: Monday – Friday, 09:00 – 17:00 (GMT +01:00)
Contact page: Contact form